Leveraging better user experience through Chatbots
Leveraging better user experience through Chatbots


This is the age of digital transformation, where companies rely on Machine Learning and Analytics based technologies to help provide better customer service and experience. Yes, bot-based conversations are becoming a trend and customers are engaged in quick and effective conversations that is powered by AI and ML. People use messaging services such as FB Messenger, Slack etc., and prefer to get answers to simple requests in a fast and reliable manner than having to call customer service or do a search on Google. Chatbots act as a conversational agent and powers up the brand’s customer experience. Let’s understand some steps involved in the process of building chatbots!


Sudha Subramanian is a Senior Consultant with Sparkfish, currently assigned to multiple AI/ML projects at Wells Fargo, one of the leading banks in the US.  Sudha is a data science practitioner with over 22 years of professional experience that encompasses building analytics-based solutions.

Sudha has worked on multiple assignments that included building custom algorithms and applied machine learning techniques for business, government and even non-profit organizations via Data Kind.  Sudha has demonstrated the ability to leverage the power of data through exploration and statistical modeling techniques to convey a story that influences business decisions.

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