Abstract: 

Attendees will learn the foundations of text mining approaches in addition to learn basic text mining scripting functions used in R. The audience will learn what text mining is, then perform primary text mining such as keyword scanning, dendogram and word cloud creation. Later participants will be able to do more sophisticated analysis including polarity, topic modeling and named entity recognition.

Bio: 

Ted Kwartler is the AVP, Innovation at Liberty Mutual Insurance. He advocates for and integrates customer innovation into everyday culture and work. He helps to define and organize all customer service functions and key performance indicators. Thus, he incorporates data-driven customer analytics decisions balanced with qualitative feedback to continuously innovate for the customer experience. Specialties: Statistical forecasting and data mining, IT service management, customer service process improvement and project management, business analytics.